GoNativ Confidentiality policy

At GoNativ, we place transparency, trust and respect for people at the heart of our ecosystem. This Privacy Policy explains how we collect, use, maintain, and protect your personal information when you use our website, application, or services (the “Services”).

1. About us

GoNativ is a Canadian platform for connecting talent and businesses, designed to promote human, sustainable and transparent collaborations. We offer digital tools that facilitate the creation of profiles, the publication of missions, the communication, management and remuneration of professional projects. This Policy applies to all users: candidates, talents, companies, visitors or partners.

2. Definitions

“Personal Information” is any information about an identifiable individual, such as name, address, email, telephone number, professional profile, or login details. The term “Processing” refers to any operation that is performed on information, whether it involves collection, use, storage, disclosure, or deletion. Finally, “You” refers to anyone who interacts with our Services.

3. Our commitments

We are committed to collecting only the information necessary for the proper use of the Services, to using them in a fair, legitimate, and transparent manner, and to ensuring their security, integrity, and confidentiality. We also allow you to exercise your rights of access, correction and withdrawal of consent. Finally, we are committed to complying with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Bill 25 in Quebec.

4. Information we collect

We collect a variety of information based on your interaction with GoNativ. The information you provide to us includes your first and last name, photo, contact information (email, phone, city, province), and profile information such as your skills, experiences, education, education, employment preferences, and hourly rates. We also collect your login details, the content of your exchanges with other users (internal messaging, notes, evaluations), the documents or files you upload (CV, identity documents, portfolio, contracts) and, where applicable, your billing and payment information.

At the same time, we automatically collect technical data such as your IP address, device type, operating system, browser, and language settings. We also collect browsing data, such as pages viewed, duration of sessions, and links followed, as well as cookies and similar technologies to improve your user experience and security.

Finally, we may obtain information from third parties, in particular for identity checks, references, or evaluations received from companies or talents. We can also integrate information from other platforms (payment tools, mission management), always with your prior consent.

5. Purposes of the collection

We use your personal information for a number of essential purposes. First, to provide and manage our Services, which includes creating and managing accounts, profiles, missions, payments, and communications. Second, to facilitate connections between talents and businesses. Thirdly, to ensure the security of the site, prevent fraud, and protect users. Fourth, to personalize your experience and recommend relevant missions. Fifth, to manage customer relationships, including support, billing, notifications and satisfaction monitoring. Sixthly, to improve the platform through performance and usage analyses (anonymized statistics). Seventh, to comply with our legal and regulatory obligations (fiscal, contractual, data security). Finally, we use this information to communicate with you, to inform you of updates, new features, and relevant offers, and to provide you with the opportunity to opt out of these communications.

6. Legal bases for the treatment

We process your information only with your explicit consent (for example, when creating an account, applying or sending communications), for the performance of a contract (such as an assignment between a talent and a company), to comply with a legal obligation (fiscal, accounting, compliance), or based on our legitimate interest, in particular to improve our Services or ensure their security.

7. Consent

Your consent is free, informed and can be withdrawn at any time. You can withdraw or change your consent by writing to the address specified in section 13 below or through your account settings, where this option is available.

8. Sharing and sharing information

Your information may only be shared with other users (businesses and talents) when necessary for the normal use of the service. They can also be shared with our technology providers (hosting, payment, data analysis, customer service), to the extent necessary for the provision of their services. We may also communicate them to the competent authorities when required by law or to prevent illegal activities. Finally, in the event of a merger or acquisition, you will be informed in advance of any data sharing. We want to make it clear that we do not sell your personal information. All external service providers must comply with contractual confidentiality and security obligations equivalent to our standards.

9. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by law or to defend our rights in the event of a dispute. At the end of this period, the data is securely deleted or anonymized.

10. Information security

We apply appropriate technical and organizational measures to protect your data, including communication encryption (TLS/SSL), access management and enhanced authentication, and regular backups and monitoring. Our secure servers are located in Canada or in jurisdictions recognized as adequate by Canadian law. However, no system is tamper-proof, so we encourage you to adopt best practices, such as using strong passwords and being careful when sharing information. In the event of a security incident presenting a serious risk, we will notify you according to legal requirements, in particular those of Bill 25 in Quebec.

11. Your rights

Depending on your province or territory, you have the rights to access your personal information, to rectify inaccurate, incomplete or equivocal information, to withdraw your consent to treatment (to the extent permitted by law), to delete your data (within certain limits), to portability (to export your data upon request, when applicable) and to oppose certain uses, such as non-essential marketing or profiling. Any request to exercise these rights must be made in writing via the address indicated in section 13 below.

12. International transfers

In general, your information is hosted in Canada. However, some subcontractors or partners may be located outside the country. In this case, we ensure that the jurisdictions in question offer a level of protection equivalent to Canadian law and that appropriate contractual clauses govern these transfers.

13. Contact and person responsible for the protection of personal information

Any questions, requests, or complaints regarding this Policy or your personal information may be directed to:

Personal Information Protection Officer — GoNativ
StaffNation/Nativ
📍 Quebec, Canada
✉️ Contact@gonativ.ca
(Indicate “Protection of Personal Information” in the subject line)

14. Changes to the Policy

We may update this Policy to reflect legal or technical changes. The changes will be posted on the Site with the effective date. Your continued use of the Services after posting constitutes acceptance of the updated Policy.

15. Applicable version

In the event of a discrepancy in interpretation between the linguistic versions, the French version prevails. This Policy applies subject to the laws of Canada and the province of Quebec, as applicable.